The client’s fresh recruits training and learning activities were not being comprehended successfully. Learners were expected to practice through the selfpaced learning sessions. The difficulties lie in increasing learner engagement such that it can make way for upskilling, reskilling and cross-skilling the workforce effectively.

• To guarantee that the learning experience was improved for all the participants.
• To provide enriching content that is identical to their role-related skillset and enable hands-on practice before new role deployment.
• To create a customised instructor-led mode of learning module made available for the learners